LEAD - ROCK SHOP

POSITION SUMMARY:

The Retail Lead is responsible for assisting the Hard Rock leadership team with the day-to-day operations of the Rock Shop and Unity, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

PEOPLE:

• Greets employees as they begin their shift to promote an atmosphere.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
• Informs management of employees who fail to meet standards to maintain a high quality workforce.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Prepares retail staff for shift via Soundcheck and ensures the Rock Shop/Unity is ready to open and run successfully according to standards.
• Schedules breaks and zone assignments for Retail employees during the shift.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

SALES AND PROFITS:

• Opens & closes the retail store.
• Completes Opening and/or Closing Checklists.
• Balances staffing levels to achieve a cost-effective plan for running the Rock Shop/Unity.
• Evaluates condition of fixtures and physical characteristics of Rock Shop/Unity via BPE. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience. Evaluate staff via the usage of RSA scorecard.
• Assist management with and help prepare for retail inventory (when applicable).
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
• Review retail employee S.O.A.P. reports and other information regarding sales performance.
• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
• Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every business day.
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability. 
• Assists in the retention of store staff in sales to deliver exemplary customer service and meet sales goals.
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits 

LEADERSHIP:

• Self-Accountability
• Innovation
• Practices honesty, integrity, and professionalism at all times
• Problem Solving
• Modeling
• Strategic Thinking
• Communication
• Coaching and Development
• Impacting and Influencing
• Encourage EVERYONE to maximize their potential

 NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or equivalent required.  Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
• Knowledge of inventory, P&L and key holder experience
• Prior experience in Retail industry preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations. 

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Inspect and maintain areas for which responsible.
• Strong leadership and interpersonal skills
• Can illustrate consultative skills and ability to work cross-functionally.
• Demonstrates strong problem solving and analytical skills through ability to diagnose and develop recommended
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists.  The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.