HOST CASHIER - BUFFET

POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas.  The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
• Escort guests to their tables/booths in a courteous and friendly manner.
• Inspect dining area and set the table/booth when necessary.
• Practice and observe the safety rules and regulations in all dining areas.
• Responsible for all comps and reservation sheets.
• Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
• Present check and collect settlement for all necessary items.
• Serve efficiently between 25-35 guests per half-hour.
• Complete all opening and closing side duties.
• Stock areas with all necessary items, during the shift at well as the end of the shift.
• Maintain cleanliness of all dining areas.
• Assist servers in the setting of tables with clean dishes, glasses and flatware in accordance with approved guest service procedures.
• Reconcile all financial transactions completely and accurately according to POS standards and procedures.
• Perform duties of cashier by collecting payment and completing transactions for servers.
• Have basic knowledge of wine, beer, and cocktail menu.
• Have basic knowledge of all food menu items.
• Follow all policies and procedures regarding alcohol sales and service.
• Responsible for adhering to all cash handling policies and procedures.
• Pick up and return bank and revenue to and from cage or cash room.
• Accurately verify all banks received and returned from cage or cash room.
• Take reservations when necessary.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Communicate effectively and professionally with server team to maximize guest satisfaction.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School Diploma or equivalent required.
• Must have two years of serving experience in a family or casual style dining environment.
• Ability to work as part of a team in a high-volume environment.
• Excellent communication (written and verbal), guest service and interpersonal skills.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable dining experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly personable attitude at all times. 
• Casino Food & Beverage experience preferred.
• Player’s Club marketing.

ABILITY TO:

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. 
• Must be able to stand 50% of shift, walk 50% of shift. 
• Ability to lift and carry up to 25 lbs.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Must have the ability to withstand noisy and smoke-filled environments. 

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).