GENERAL MANAGER - BANQUETS

POSITION SUMMARY:

Under the direction of the Director - Food and Beverage, the GM – Banquets & Catering plans and directs the overall Banquets operations including Hard Rock LIVE and concessions.  Owns all related management functions to ensure a positive guest experience through exceptional service and planning; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino’s departmental policies and procedures.
• Supervise the Banquet admin duties, to ensure that all payroll, schedules, Banquet Event Orders, and reports are completed in a timely manner.
• Leads by example, creating an environment focused on hospitality, service, and product quality.
• Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
• Implements and conducts orientation, training classes and evaluation programs.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F&B Meetings and Pre-Convention Meetings.
• Works in unison with Sales, Marketing, Culinary, FOH Leadership to communicate a clear operating direction based on a sound understanding of the business’ strengths, weaknesses, and opportunities.
• Collaborates with Food & Beverage in designing, planning, and pricing of all menus.
• Collaborates with Entertainment on the preparation and execution of all live events and banquets.
• Communicates professionally and effectively with live entertainment representatives to ensure all hospitality and catering needs meet expectations.
• Ensures guest service according to established standard of quality.
• Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing, and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.
• Prepare and adhere to monthly budget and monthly payroll forecast.
• Review weekly forecast and prepare for scheduling.
• Advises staff of and adheres to established property policies, food and beverage policies, labor regulations, food safety, and liquor laws.
• Maintains food safety and cleanliness standards in all food/beverage service work areas and concessions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff.
• Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars/trainings when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a bachelor’s degree in hospitality management or business administration and 5 to 10 years related F&B management experience including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience.  Additionally, a minimum of 2 years management experience is required, preferably as a GM Banquets, Assistant Director, or Director level.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to review and comprehend financial data and internal reports.
• Ability to communicate effectively with guests, outside contacts, and all levels of team members.
• Ability to observe and direct actions of subordinates.

ABILITY TO:

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
• Thorough understanding of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
• Well-developed, tactful problem-solving skills with the ability to apply ingenuity and creativity towards a resolution.
• Adaptable to departmental strategic plans in order to achieve organizational goals.
• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Develop, execute, and link strategic department objectives to company goals.
• Effectively and efficiently move around all work areas.
• Make sound decisions on a timely basis, through objective evaluation of available information.
• Work in a drug free environment and pass a chemical dependency test as required.
• This position spends time on the Hard Rock Casino Northern Indiana floor and is subject to varying levels of crowds and noise, secondhand smoke, the severity of which depends upon guest volume.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.