MANAGER - COFFEE BAR

POSITION SUMMARY:

The incumbent is responsible for ensuring accurate record keeping, preparing reviews, and analyzing reports. The Manager - Constant Grind is also responsible for scheduling, planning, timing, and supervising all details of Constant Grind.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Spearheads menu item changes based on product mix reviews and guest feedback.
• Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures, inventories, and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training, and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required.
• Acts immediately on all customer complaints to ensure that a correction is made whenever possible.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or equivalent required
• Bachelor’s degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience
• 2+ years of management experience in multiple outlets (Restaurant, Room Service, Minibar) within a high-volume resort/hotel or a combination of work experience and education

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience in Tribal Gaming preferred.

KNOWLEDGE OF: 

• Must be able to analyze Food and Beverage data
• Must have exceptional guest service skills
• Proven ability to increase outlet sales
• Must be able to demonstrate and deliver a high level of service to our guests
• Must have strong verbal and written communication skills
• Must have the ability to lead and develop a cohesive outlet team

ABILITY TO:

• Duties and responsibilities are typically performed in the back of house of the casino and a restaurant setting, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.