ASSISTANT GENERAL MANAGER - HARD ROCK CAFE

POSITION SUMMARY:

The Assistant General Manager is the senior business leader in the Café supporting the General Manager for upholding all brand standards and core values, while meeting or exceeding property objectives. The Assistant General Manager, in conjunction with the General Manager, is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential from financial, service, and engagement perspectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Demonstrate a working financial comprehension in achieving the Café’s key performance metrics.
• Serve as a mentor and coach to management staff in understanding the business’ financial and service goals.
• Work in unison with the Café General Manager to communicate a clear operating direction based on a sound understanding of the business’ strengths, weaknesses, and opportunities.
• Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the Café.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in every situation, and corresponding metrics are reviewed and analyzed regularly for improvement.
• Execute established standards for overall guest satisfaction that meet or exceed property standards.
• Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
• Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold people accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach- developing, implementing, and executing learning and developmental programs for all individuals under his/her stewardship to drive continuous improvement and retention.
• Provide strategic information and suggest strategic direction to the GM concerning business opportunities, and growth and development capabilities.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars/trainings when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a bachelor’s degree in hospitality management or business administration; or 3 to 5 years related F&B experience and/or training; or an equivalent combination of education and experience. Additionally, a minimum of 2 years management experience is required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to review and comprehend financial data and internal reports.
• Ability to communicate effectively with guests, outside contacts, and all levels of team members.
• Ability to observe and direct actions of subordinates.

ABILITY TO:

• Communicate effectively with all levels of team members, guests, as well as outside contacts.
• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Develop, execute, and link strategic department objectives to company goals.
• Review and comprehend all necessary documentation.
• Observe and direct actions of subordinates.
• Effectively and efficiently move around all work areas.
• Make sound decisions on a timely basis, through objective evaluation of available information.
• Obtain the appropriate work authorization per gaming regulations.
• Work in a drug free environment and pass a chemical dependency test as required.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Hard Rock Casino Northern Indiana floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Identify strategic issues, prioritize workload and identify and develop effective programs to maximize performance.
• Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.